Widerrufsrecht
Return & Refund Policy
At dianaslikehair, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
• Be unused and in its original condition.
• Be returned in its original packaging.
• Include all accessories and original tags (if applicable).
• Be accompanied by proof of purchase or your order number.
Items that do not meet these conditions may not be eligible for a refund.
Non-Returnable Items
The following items cannot be returned:
• Gift cards.
• Digital products or downloadable content.
• Personalized or custom-made products.
• Items marked as final sale.
• Opened or used personal care or hygiene products where returns are restricted for health or safety reasons.
How to Request a Return
To request a return, please contact us before sending your item back.
Email: contact@dianaslikehair.shop
Please include:
• Your order number.
• The reason for the return.
• Photos if the item is damaged or incorrect.
We will provide return instructions after reviewing your request.
Return Shipping
If the return is due to a change of mind, the customer is responsible for the return shipping costs.
If the item is defective, damaged during delivery, or you received the wrong item, we will provide an appropriate solution, which may include a replacement, refund, or reimbursement of reasonable return shipping costs.
Refunds
After receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Exchanges
We replace items only if they are defective, damaged, or if you received the wrong product.
Order Cancellation
Orders may be cancelled before they are processed for shipment.
Once an order has been shipped, it cannot be cancelled and must follow the return process.
International Orders
Customers are responsible for any customs duties, import taxes, or other fees charged by their country.
Shipping charges are non-refundable unless required by applicable law or if the return is due to our error.
Contact Us
If you have any questions about this Return & Refund Policy, please contact us:
dianaslikehair
Owner: BUNJAKU SERIF
Friedrichstraße 1
66589 Merchweiler
Germany
Email: contact@dianaslikehair.shop
Phone: +49 1712445678